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      Most frequently asked questions

      We’ve gathered the three most common questions our users ask and provided step-by-step answers to help you quickly resolve them.

      1.  I'm locked out and I can not log in. How do I reset my password?

      If you’re unable to access your HR Cloud account, you can easily reset your password:

      1. Go to the HR Cloud login page.

      2. Click on Forgot Password.

      3. Enter the email address associated with your account.

      4. Check your inbox (and Spam folder, just in case) for the password reset email.

      👉 If you see a message saying “User is locked”, please wait 30 minutes before trying again.

      If you don’t receive the reset email, reach out to HR Cloud Customer Support via live chat or email us at support@hrcloud.com.

      2. How do I create an account?

      Only your employer can create an HR Cloud account for you.

      Once your employer sets up your account, you’ll receive an activation email with instructions on how to log in and create your password.

      3. How do I apply for a job posting? How do I submit my job application?

      Important note! You don’t need an active HR Cloud account to apply for jobs.

      Here’s how to submit your application:

      1. Open the job posting you’re interested in.

      2. Click the Apply Now button (upper-right corner).

      3. Review and accept the privacy policy.

      4. Complete all required fields and upload any necessary documents.

      5. Submit your application.

      Once submitted, you’ll see a confirmation pop-up message.

      💡 Pro tip: The Point of Contact (POC) is usually listed in the job description. If you run into issues with the application, you can contact the employer directly or reach out to HR Cloud Customer Support at support@hrcloud.com.